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Rental Car FAQ

  • Where is Ochs Rent-A-Car Located?
    We have 2 convenient locations in Cape Girardeau, and Perryville. 3049 William St Suite 350 Cape Girardeau, MO 63703 712 N Kingshighway St Perryville, MO 63775 Customers can request to pick up and drop off at any location.
  • How old do I have to be to rent from Ochs Rent-A Car?
    You must be at least 21 years of age with a valid driver’s license. 21-24 can rent a car with a daily underage fee applied.
  • What do I need to rent a vehicle?
    A valid driver’s license (for international customers, an international driver’s license and passport) Proof of full-coverage insurance that transfers to a rental vehicle Two phone numbers (home/cell and work) Credit card or bank-issued debit card (connected to a checking account) in renter’s name
  • Does Ochs Rent-A-Car offer after-hours drop-off?
    Yes, we do. At each location this option is available. Please inform your rental agent at the time of pick up that you will be returning after hours, and they will be happy to explain the process. Please be aware that you are responsible for the vehicle until the time the car is checked in.
  • Can I use a friend or family member’s credit card?
    The credit card or bank-issued debit card used must be in the renter’s name. You can be listed as an additional driver if someone else is paying for the rental, but they must qualify as the primary driver.
  • What are my payment options for renting a vehicle?
    We accept all major credit cards as well as bank-issued debit cards connected to a checking account. The renter’s name must be on the card presented. We do not accept prepaid cards, cash, or checks.
  • Does Ochs Rent-A-Car require a deposit?
    Yes, at the time of rental we collect a $300 deposit. This will be returned to you at the end of your rental period as long as the vehicle is returned in the same condition in which it left.
  • What if I have additional drivers?
    At Ochs Rent A Car, we understand that sometimes you may need to have additional drivers listed on your rental agreement. We offer the option to add one or more additional drivers to your rental for a small fee per day per driver. To add an additional driver, they must meet all the same rental qualifications as the primary driver, including having a valid driver's license and meeting the minimum age requirement.
  • Can I purchase insurance when renting a car from Ochs Rent-A-Car?
    At Ochs Rent A Car, we do not sell insurance to our customers. However, all drivers must have their own full coverage insurance that will be in effect during the rental period. It is the responsibility of the renter to ensure that their insurance policy meets the minimum requirements for coverage while driving our rental vehicles.
  • What are my options for vehicle refueling?
    Fuel Service Option If you choose not to pay in advance for fuel and bring the vehicle back with less than the amount it went out with, you’ll be charged for fuel and an additional fuel service charge. Self-Service Option Fuel the vehicle up before returning it.
  • What if I have a problem with the vehicle while I’m renting?
    At Ochs Rent A Car, we understand that unexpected issues with the vehicle can arise during your rental period. In the event that you experience any problems with the vehicle, such as a mechanical issue or a flat tire, we encourage you to contact our 24/7 customer service hotline immediately. Our dedicated team will assist you in resolving the problem as efficiently and seamlessly as possible. Depending on the nature of the issue, we may dispatch a roadside assistance team to your location or arrange for a replacement vehicle to be delivered to you. Your safety and satisfaction are our top priorities, and we are committed to ensuring that your rental experience with Ochs Rent-A-Car is as smooth and hassle-free as possible. Text or call our 24/7 customer service hotline: (573) 355-5283
  • Can I extend my rental period?
    If you are interested in extending your contract, call us at (573) 355-5283 for further instructions.
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